My Resume
Experience
Senior Marketing Consultant
& Virtual Assistant Manager
2017 - Present
Map It Media
Coos Bay Oregon
• Provided strategic marketing consulting and customized virtual assistant management services to high-profile clients, driving measurable business growth and operational excellence.
• Partnered with businesses to identify and resolve critical pain points, delivering cost-saving strategies and innovative solutions that enhance efficiency and profitability.
• Spearheaded comprehensive software testing and optimization initiatives to tailor solutions that meet unique client needs and elevate user experience.
• Directed a skilled team of virtual assistants, overseeing administrative, marketing, accounts payable, and accounts receivable functions to streamline workflows and maximize productivity.
• Developed compelling, results-driven newsletters and email marketing campaigns that significantly boosted lead generation, customer engagement, and brand loyalty.
• Established and nurtured enduring client relationships through proactive contract management, retainer negotiations, and continuous performance analysis with strategic refinements.
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• Utilized top-tier CRM systems—including HubSpot, Salesforce, Zoho CRM, and Microsoft Dynamics—to enhance sales pipeline management, automate marketing processes, and optimize customer segmentation.
• Integrated cutting-edge tools such as Google Workspace, AI-powered marketing platforms, and virtual assistant management software to amplify campaign impact and ROI.
• Managed professional client communications via email and phone, ensuring responsive, timely, and high-quality interactions that reinforce client satisfaction.
• Delivered comprehensive marketing and business support programs, blending strategic guidance with business coaching to support sustainable growth and long-term client success.
2015 - Present
Senior Project &
Operations Leader
Mobile Beauty Team
Coos Bay Oregon
• Oversaw scheduling and dispatch for 300 contractors across 13 states, ensuring efficient coordination and timely service delivery for a large mobile beauty workforce.
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• Directed marketing and social media initiatives for high-profile clients, boosting brand visibility, client engagement, and retention rates through targeted strategies.
• Expertly managed contract and payroll administration, including accounts payable and receivable, multi-timezone logistics, and workflow optimization to maximize operational efficiency.
• Converted operational performance data into revenue opportunities through upsell strategies and KPI-driven reporting, enhancing profitability.
• Led large-scale field operations and appointment scheduling, consistently minimizing downtime and ensuring seamless service delivery across geographically dispersed teams.
• Oversaw contracts, contractor agreements, onboarding processes, compliance, and streamlined billing practices to reduce administrative overhead.
• Built and maintained digital infrastructure such as websites, CRM systems, and performance dashboards, providing transparent and actionable reporting that supports client retention and retainer sales.
Tools & Strengths: Certified in HubSpot CRM, Google Workspace (Drive, Sheets, Forms, Slides), Microsoft Office Suite, GPS/Google Earth, Timely, QuickBooks, Wave App, Trello, Monday.com, Slack, Notion, ClickUp. Expertise includes project management, contract and payroll administration, accounts payable and receivable, bookkeeping, client relations, social media strategy, and process improvement.
2016 - 2020
Courier &
Personal Assistant Services
PDX ON THE GO
Portland Oregon
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Developed and maintained strong relationships with clients, delivering personalized and high-quality service tailored to their unique needs.
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Coordinated complex scheduling and logistics, ensuring fast and reliable turnaround for personal assistant and courier services.
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Managed and supervised teams to optimize workflow and resource allocation, consistently meeting tight deadlines and maintaining operational efficiency.
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Served as key liaison between clients, vendors, and internal teams, facilitating clear communication and smooth project execution.
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Excelled in fast-paced, high-pressure environments by prioritizing multiple assignments while upholding exceptional service standards.
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Demonstrated discretion and professionalism handling sensitive information and high-profile client interactions.
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Efficiently managed appointment setting for clients, ensuring timely scheduling and seamless coordination with service teams.
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Utilized advanced GPS and delivery tracking software to monitor driver locations and progress in real time across multiple routes and time zones.
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Responded quickly to delivery or scheduling disruptions, implementing rapid fixes to minimize downtime and maintain client satisfaction.
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Coordinated communication between drivers, clients, and internal teams to ensure smooth, on-time service delivery.
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Maintained accuracy in scheduling adjustments and re-routing efforts to resolve unexpected operational challenges efficiently.
Education
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Financial Accounting, College Sophia Learning, April 2026
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Principles of Marketing, College Sophia Learning, December 2025
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Computer Applications, College Sophia Learning, July 2025
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Introduction to Information Technology, College Sophia Learning, July 2025
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Managerial Accounting, College Sophia Learning, May 2025
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Social Media Content and Strategy, Online course Adobe, March 2025
Certifications & Licenses
• QuickBooks Certified ProAdvisor
January 2026 to Present
• Foundations of Project Management with Google Certification
April 2026
• ChatGPT for Beginners: Using AI for Market Research
October 2025 to Present
• Google Grow as a Manager Certificate
2025 to Present
• Google Engaging Video with Google Vids Certificate
2025 to Present
• Google Gemini in Google Drive Certificate
2025 to Present
• Google Gemini in Google Meet Certificate
2025 to Present
• Google Gemini in Google Sheets Certificate
2025 to Present
• Google Gemini in Google Slides Certificate
2025 to Present
• Google Gemini in Google Docs Certificate
2025 to Present
• Google Gemini in Gmail Certificate
2025 to Present
• Introduction to Google Workspace with Gemini
2025 to Present
• Self Guided Wellness Coach - NASM
2025 to Present
• Nutrition for Optimal Mental Health — NASM
2025 to Present
• Google Support Individual Growth and Development Certificate
2025 to Present
• Google Set and Achieve Team Goals Certificate
2025 to Present
• Google Create a High-Performing Team Certificate
2025 to Present
• Google People Management Essentials Specialization Certificate
2025 to Present
• Google Ads for Beginners
2024 to Present
• Driver's License
1998 to Present
• Certified Business Coach
2016 to Present
• Certified Life Coach
2017 to Present
• Certified Law Of Attraction Coach
2018 to Present
• Certified NLP Practitioner
2025 to Present
• Certified Holistic Health Practitioner
2025 to Present
Core Skills
Leadership & Team Management
Client Relationship Management
CRM & Software Proficiency
Sales & Customer Service Excellence
Administrative & Financial Management
Strategic Marketing & Consulting
Project & Operations Management
Virtual Assistant Team Leadership
Digital & Social Media Expertise
Data-Driven Decision Making
Languages
English (native)